Frequently asked questions
How long will delivery take?
Delivery timelines vary depending on your PIN code and courier service availability.
Once your order ships, you can track its journey using the tracking details provided.
Do you accept returns or exchanges?
All purchases made at Alankrit by STF are final. We do not offer returns or exchanges.
Our jewellery is designed to be adjustable, so exchanges for sizing are not available.
What if I receive a damaged or defective product?
Don't worry, we're here to help!
If your product arrives with a manufacturing defect or damage, please contact us with a clear, continuous unboxing video showing the issue.
After reviewing and approving your claim, we may arrange a replacement for the affected product.
Can I exchange my jewellery if it doesn't fit?
Our jewellery is designed to be adjustable for a comfortable fit, so we don't offer size-related exchanges.
What if I don't like the product after receiving it?
We understand that preferences can differ, but all sales are final. We do not accept returns or exchanges for change of mind, personal preferences, or styling reasons.
When will my order be shipped?
We aim to ship orders within 24–48 hours of confirmation.
Delivery times depend on your location and PIN code. You'll receive tracking details once your order is dispatched.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What if my order arrives with an item missing?
Please contact us with a clear, continuous unboxing video showing the package being opened and its contents.
Our team will review the evidence and order details before deciding on the appropriate resolution.
What if I haven't received my order?
If your order is delayed or marked as delivered but hasn't reached you, please contact us with your order details.
We'll review the tracking and delivery information. For claims involving missing contents or disputed deliveries, we may request supporting video evidence and other relevant proof, where applicable.
Do you offer a warranty?
For manufacturing defects or warranty-related concerns, please contact our support team with your order details and clear video evidence of the issue.
All claims are subject to verification and approval. A replacement may be provided for eligible manufacturing defects.
Normal wear and tear, accidental damage, and damage caused by improper use are not automatically covered.
What proof is required for a damage or warranty claim?
To help us review your claim, please provide:
- Your order number
- A clear, continuous unboxing video for delivery-related damage or missing-item claims
- Clear photos or videos showing the defect or issue
- Any additional information requested by our support team
Claims without sufficient supporting evidence may not be approved.
Can Alankrit reject a replacement or warranty claim?
Yes. Alankrit by STF reserves the right to approve or reject claims after reviewing the evidence, order information, and circumstances.
Claims involving insufficient proof, misuse, or damage not covered by our policy may be declined, subject to applicable consumer protection laws.
Do you offer refunds or store credit?
We do not offer refunds for change of mind or routine returns, as all sales are final.
In exceptional situations, we may offer store credit as a goodwill gesture, depending on the circumstances and our team's review.
This does not affect any remedies customers are entitled to under applicable law.
How can I contact Alankrit?
We're just a message away!
Email: alankritbystf@gmail.com
WhatsApp: +91 6355163940 (messages only, no calls)
Instagram: You can also DM us with your questions or concerns.
Are all purchases final?
Yes. All sales at Alankrit by STF are final, except where a remedy is required under applicable law.
We encourage you to review product details before placing your order. If you're unsure about anything, feel free to message us before purchasing.
Still have questions?
We're always happy to help. Just drop us a message on WhatsApp, Instagram, or email, and our team will get back to you as soon as possible.
With love,
Team Alankrit by STF